Support
Contact us
Questions, problems, or feedback about Stand Clear? Email us at [email protected] and we’ll get back to you as soon as we can — usually within a couple of days.
When reporting a problem, it helps to include your iPhone model, iOS version, and what you were doing in the app when the issue happened.
Common questions
Why does the app ask for my location?
Location powers optional features: suggesting nearby stations, centering the map, and — during an active trip you start — advancing turn-by-turn guidance and the Lock Screen Live Activity as you move. Location is never required to plan routes or browse arrivals, and trip tracking stops the moment you end a trip.
Why don’t arrival times match the platform countdown clocks?
Arrivals come from the MTA’s public real-time feeds, the same data behind the countdown clocks. Brief differences can appear when a train’s position updates or service changes mid-ride.
How does the fare cap tracker work?
Fare tracking is optional and stays on your device. You can log taps manually, with a Shortcut, or by linking Apple Card. The weekly cap follows OMNY’s 7-day fare-capping window — you can set your cap week’s start date under the MetroCard tab if it ever drifts from OMNY’s.
Where is my data stored?
On your iPhone. Stand Clear has no accounts and operates no servers. See the Privacy Policy for details.
Privacy
Our full privacy policy lives at standclearplease.com/privacy.